Terms and Conditions

Terms and Conditions
Effective Date: 14/06/2024

Introduction

Welcome to BuyMacha Pvt. Ltd. (“we”, “us”, “our”). These terms and conditions outline the rules and regulations for the use of our website, located at [www.buymacha.com]. By accessing this website, you accept these terms and conditions in full. Do not continue to use BuyMacha if you do not agree to all the terms and conditions stated on this page.

Limitation of liability 

In no event shall BuyMacha Pvt. Ltd., nor any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website or the products.

License

Unless otherwise stated, BuyMacha Pvt. Ltd. and/or its licensors own the intellectual property rights for all material on BuyMacha. All intellectual property rights are reserved. You may access this from BuyMacha for your own personal use subjected to restrictions set in these terms and conditions.

Restrictions

• You are specifically restricted from all of the following:
• Publishing any website material in any other media without permission.
• Selling, sublicensing, and/or otherwise commercializing any website material.
• Using this website in any way that is or may be damaging to this website.
• Using this website in any way that impacts user access to this website.
• Using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity.
• Engaging in any data mining, data harvesting, data extracting, or any other similar activity in relation to this website.
• Using this website to engage in any advertising or marketing.

User Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the terms, which may result in immediate termination of your account on our service.

You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password, whether your password is with our service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Product Information and Pricing

While we strive to ensure that all information, descriptions, and prices that appear on this website are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat the order as canceled. If you cancel and you have already paid for the product, you will receive a full refund.

Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order at our sole discretion. Some situations that may result in your order being canceled include limitations. The customer can cancel the order from their end within one hour or placing the order. Post dispatch from our hub the order can not be cancelled. Cancellations can only be accepted during given time frame, post that the customer should have a logical reason in order to apply for cancallation.

Warranty and Guarantee 

As BuyMacha Pvt. Ltd. is not the manufacturer of the products sold on our website, we rely solely on the manufacturer’s warranty for any product issues. The warranty is subject to the respective manufacturer’s warranty coverage.

Warranty Coverage

1. Manufacturer’s Warranty: All products purchased through BuyMacha.com are covered by the manufacturer’s warranty, as per the terms and conditions set forth by the respective manufacturer.

2. ‘As Is’ Terms: We provide warranty services on an ‘as is’ basis, meaning the terms and conditions are determined by the manufacturer without any modifications or additions from BuyMacha Pvt. Ltd.

Warranty Claim Process

1. Raising a Claim: If you experience any issues with a product covered under warranty, please contact our customer support team to initiate a warranty claim. You will need to provide proof of purchase and a detailed description of the issue.

2. Forwarding the Claim: Once a claim has been raised, we will forward the details to the manufacturer on your behalf.

3. Manufacturer’s Solution: We will communicate with the manufacturer to determine the appropriate solution, which may include repair, replacement, or any other remedy as per the manufacturer’s warranty policy.

4. Customer Notification: After receiving a response from the manufacturer, we will inform you of the solution provided. The resolution process and time frame are dependent on the manufacturer’s policies and procedures.

Important Notes

• BuyMacha Pvt. Ltd. does not provide any additional warranty or guarantee beyond what is offered by the manufacturer.
• All warranty claims and services are subject to the manufacturer’s terms and conditions.
• The final decision on warranty claims rests with the manufacturer, and BuyMacha Pvt. Ltd. will facilitate communication and support to ensure the claim is processed efficiently.

For any further queries or assistance regarding warranty and guarantee, please contact our customer support team at [[email protected]]. We are here to help and ensure you have a satisfactory experience with our services.

Legal Proceedings
In the event of any disputes or legal proceedings arising out of your use of our website, services, or any transactions with BuyMacha Pvt. Ltd., you agree to submit to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India. This jurisdictional clause ensures that any legal matters will be handled within the designated legal framework of Bangalore City, providing clarity and consistency in the resolution process. We are committed to resolving any issues promptly and fairly, and we appreciate your understanding and cooperation in this matter.